They make it sound as though it was uninformed passengers who didn't know what to do & if they had, many of the problems would have been solved.

From a lot of reading it sounded as though there was bad communication among the crew which caused a lot of problems that shouldn't have occurred as well as no cross training to operate some of the tenders. I wouldn't expect a stairway guide to be fully knowledgeable in all aspects but at least they should have a "basic" knowledge of everything.....operation of the davits, how to start & pilot a tender, where to send people when communication breaks down, etc.. I'd almost bet there were some experiences passengers on board the tenders who knew more than some of the crew.
The passengers only have the responsibility of knowing when & where to go to their stations, how to put on a life jacket & what to bring with them.