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Author Topic: "Cruise from Hell" on the Celebrity Summit  (Read 3152 times)
Host Mike
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« on: October 10, 2013, 07:45:52 PM »

"We too were on the Summit recently. We reported how dirty our Royal Suite was. They said they cleaned it, but the only evidence was that they used epoxy on the dining area parkay floor. The smell was horrendous.

I had allergic reaction tongue swelled, face, nose, eyelids and had hives on face and upper body. The doctor on call would not acknowledge this and commenced to tell me that I was having an allergic reaction to blood pressure and cholesterol medications I have been on for years. He told me to stop taking these medications and he filled new prescriptions together with benedryl. They put in a IV to rehydrate me two times.

At the end of the cruise I was taken off the ship in a wheelchair. I had been sick the entire second week. Our butler was under orders to charge us for all the bottle water we needed. They clean the suite with a dirty rag and some kind of spray they use in all the rooms and hallways. It's disgusting! You wouldn't use someone elses used tissue. How sanitary is that?

They charged our ship account $600 for the doctor and pills (that I didn't use except for the benedryl). When we questioned the charge even though we had bought the travel insurance, the Concierge said we "must read the fine print." Three days after my allergic reaction, my disabled husband got the norovirus. Through all of this the doctor refused to come to our suite. They said we needed to come to the doctor office.

This trip was from hell!"

http://www.cruiselawnews.com/2013/10/articles/norovirus/celebrity-summit-cruise-from-hell-another-passenger-speaks-her-mind-about-norovirus/
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ukcruiser
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« Reply #1 on: October 14, 2013, 02:44:33 PM »

They clean the suite with a dirty rag and some kind of spray they use in all the rooms and hallways. It's disgusting! You wouldn't use someone elses used tissue. How sanitary is that?

I find this complaint a little hard to completely believe....if you saw your steward cleaning your stateroom with a dirty rag wouldn't you ask them to change it straight away rather than say nothing. I'm sure the complainant had issues but wonder how much was something that couldn't have been changed. I was surprised that they said the doctor refused to visit their suite. I would have thought this would have been resolved by the butler...just pay for the visit

I was on the Summit in august and had no complaints about the cleaning of my stateroom and didn't notice any nasty smells.     
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« Reply #2 on: October 14, 2013, 03:19:05 PM »

There is a post on "that site whose name we don't mention" in the Princess Cruises forum about the "cruise from hell" on the Royal Princess.  It is so outrageous I can't believe they are leaving it up, not to mention all the lemmings fawning all over this couple about "what an awful experience" they endured.  I can't believe the lengths to which some people will go to get compensation,
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