Author Topic: Princess Itinerary Modifications and Cancellations  (Read 32 times)

Offline Host Mike

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Princess Itinerary Modifications and Cancellations
« on: February 16, 2020, 06:00:17 PM »
February 17, 2020 at 6:45PM PT

With the ongoing uncertainty of travel restrictions and port closures in Asia impacting our cruise operations in China and Southeast Asia, we have made the decision to cancel and modify additional voyages on Sapphire Princess in 2020.

Sapphire Princess will redeploy to Australia six months earlier than previously planned with 44 new cruises from five major cities. The new year-long program for Sapphire Princess in Australia will be on sale beginning Thursday, February 27, 2020, by contacting a professional travel advisor, calling Princess Cruises, or booking online.

We will provide complete details to all guests booked on impacted voyages via email, Cruise Personalizer, or their travel advisor.

Sapphire Princess Voyage Cancellations
Voyage   Departure Date   Departure Port
H023/A/B   July 10, 2020   Roundtrip from Shanghai
H024/A/B   July 14, 2020   Roundtrip from Shanghai
H025/A/B   July 18, 2020   Roundtrip from Shanghai
H026/A/B   July 22, 2020   Roundtrip from Shanghai
H027/A/B   July 27, 2020   Roundtrip from Shanghai
H028/A/B   July 31, 2020   Roundtrip from Shanghai
H029/A/B   August 4, 2020   Roundtrip from Shanghai
H031/A/B   August 15, 2020   Roundtrip from Shanghai
H032/A/B   August 19, 2020   Roundtrip from Shanghai
H033/A/B   August 24, 2020   Roundtrip from Shanghai
H034/A/B   August 28, 2020   Roundtrip from Shanghai
H035/A/B   September 1, 2020   Roundtrip from Shanghai
H036/A/B   September 5, 2020   Roundtrip from Shanghai
H037/A/B   September 9, 2020   Roundtrip from Shanghai
H038/A/B   September 14, 2020   Roundtrip from Shanghai
H039/A/B   September 18, 2020   Roundtrip from Shanghai
H030/A/B   August 8, 2020   Roundtrip from Shanghai
H040/A/B   September 22, 2020   Roundtrip from Shanghai
H041/A/B   September 30, 2020   Roundtrip from Shanghai
H042   October 7, 2020   From Shanghai to Melbourne
H042A   October 7, 2020   From Shanghai to Fremantle (Perth)
H042B   October 7, 2020   From Shanghai to Adelaide
H042C   October 22, 2020   From Fremantle (Perth) to Melbourne
February 15, 2020 at 10:40PM PT
Updated Cancellation Policy

Guests booked on an Asia cancelled cruise, and have cancelled their booking on or after January 20, 2020, will receive details on a compensation package in the coming weeks.
February 15, 2020 at 10:30PM PT

Based on the prolonged quarantine period, and the anticipated time to prepare the ship to return to service, we unfortunately must cancel additional Diamond Princess voyages through the April 20 voyage. We are preparing Diamond Princess to return to service April 29, 2020 for the start of Japan's annual Golden Week celebrations.

Please continue to consult this Itinerary Modifications page for changes that may impact your voyage. Please minimize calling our Princess call center for itinerary change information as we work through all the travel changes and subsequent impacts on itineraries. Thank you for your patience and understanding.

Diamond Princess Voyage Cancellations
Voyage   Departure Date   Departure Port
M009   March 15, 2020   Roundtrip from Tokyo (Yokohama)
M009A   March 15, 2020   Roundtrip from Tokyo (Yokohama)
M010   March 24, 2020   Roundtrip from Tokyo (Yokohama)
M010A   March 24, 2020   Roundtrip from Tokyo (Yokohama)
M011   April 2, 2020   Roundtrip from Tokyo (Yokohama)
M011A   April 2, 2020   Roundtrip from Tokyo (Yokohama)
M012   April 11, 2020   Roundtrip from Tokyo (Yokohama)
M012A   April 11, 2020   Roundtrip from Tokyo (Yokohama)
M013   April 20, 2020   Roundtrip from Tokyo (Yokohama)
February 15, 2020 at 5:20PM PT

Our team continues working to finalize itinerary changes and to communicate these changes to you as soon as the details are confirmed.

Due to current port restrictions and closures and lack of predictability regarding port availability in our Southeast Asia itineraries going forward, we have made the decision to cancel additional Asia voyages on Sapphire Princess and Majestic Princess. All booked guests will receive a full refund, back to the original form of payment, of their cruise fare, Princess Air, pre- and post-cruise hotel packages, prepaid shore excursions and other prepaid items, and taxes, fees, and port expenses. As these cruises have been cancelled so close to departure, each guest will also receive a Future Cruise Credit.

We will provide complete details to all guests booked on impacted voyages via email and Cruise Personalizer.

Please continue to consult this Itinerary Modifications page for changes that may impact your voyage. Please minimize calling our Princess call center for itinerary change information as we work through all the travel changes and subsequent impacts on itineraries. Thank you for your patience and understanding.

Majestic Princess Voyage Cancellations
Voyage   Departure Date   Departure Port
8005F   February 22, 2020   Fremantle (Perth) to Singapore
8007   March 12, 2020   Sinagpore to Hong Kong
8009   March 23, 2020   Roundtrip from Taipei (Keelung)
8009A   March 23, 2020   Roundtrip from Taipei (Keelung)
8010   March 28, 2020   Roundtrip from Taipei (Keelung)
8010A   March 28, 2020   Roundtrip from Taipei (Keelung)
8011N   April 2, 2020   Roundtrip from Taipei (Keelung)
8011B   April 2, 2020   Roundtrip from Taipei (Keelung)
Sapphire Princess Voyage Cancellations
Voyage   Departure Date   Departure Port
H007   February 13, 2020   Roundtrip from Singapore
H007A   February 13, 2020   Roundtrip from Singapore
H008   February 23, 2020   Roundtrip from Singapore
H009   March 1, 2020   Roundtrip From Singapore
H009A   March 1, 2020   Roundtrip From Singapore
H010   March 12, 2020   Roundtrip From Singapore
H010A   March 12, 2020   Roundtrip From Singapore
H011   March 22, 2020   Roundtrip From Singapore
H013   April 16, 2020   Singapore To Yokohama
H014   May 2, 2020   Yokohama To Singapore
H014A   May 2, 2020   Yokohama To Hong Kong
H014D   May 2, 2020   Roundtrip From Yokohama
H014G   May 2, 2020   Yokohama To Hong Kong
H014B   May 10, 2020   Hong Kong To Singapore
H014F   May 10, 2020   Hong Kong To Yokohama
H014H   May 10, 2020   Roundtrip From Hong Kong
H015C   May 18, 2020   Singapore To Hong Kong
H015   May 18, 2020   Singapore To Yokohama
H015D   May 26, 2020   Hong Kong To Yokohama
H016   June 3, 2020   Roundtrip from Shanghai
H016A   June 3, 2020   Roundtrip from Shanghai
H016B   June 3, 2020   Roundtrip from Shanghai
H016C   June 3, 2020   Roundtrip from Shanghai
H016D   June 3, 2020   Roundtrip from Shanghai
H017   June 11, 2020   Roundtrip from Shanghai
H017A   June 11, 2020   Roundtrip from Shanghai
H017B   June 11, 2020   Roundtrip from Shanghai
Majestic Princess Voyage Modifications
Voyage   Departure Date   Modifications
8005   February 12, 2020   Voyage now ends in Fremantle (Perth) on February 22, 2020
8005D   February 16, 2020   Voyage now ends in Fremantle (Perth) on February 22, 2020
8005E   February 18, 2020   Voyage now ends in Fremantle (Perth) on February 22, 2020
February 15, 2020 at 1:00PM PT
Modifications and Cancellations to Global Itineraries

We want you to know our team is working hard to finalize itinerary changes and to communicate these changes to you as soon as the details are confirmed.

Changing a ship's itinerary involves multiple complex factors, including port and berth availability which is a fluid and dynamic situation, government regulations on immigration and itineraries, calculations on distance and speed required between ports, supply chain operations for provisions, goods, and fuel, and crew rotations.

These are issues and decisions that teams of people who usually plan itineraries undertake two to three years in advance and are now trying to amend as quickly as possible. Simultaneously, other cruise lines are also making itinerary changes and, in some cases, inquiring on the availability of the same ports, adding to the complexity.

We very much appreciate how eager our guests are to learn about changes to their voyages. We are experiencing higher-than-usual call and email volumes at our Customer Service Centers globally and recommend you not wait on hold or wait for a reply to an individual email response. Please check your email or Cruise Personalizer for more information and continue to check back here for the most current and timely information about changes to all impacted itineraries. Thank you for your continued patience.
February 14, 2020

Due to ongoing changes in travel restrictions and port closures in Asia, we are reviewing all spring Asia cruise itineraries. We will be in touch with you as soon as any decisions are made to amend or cancel your voyage.

Please continue to consult this Itinerary Modifications page for changes that may impact your voyage. Please minimize calling our Princess call center for itinerary change information as we work through all the travel changes and subsequent impacts on itineraries. Thank you for your patience and understanding.

Diamond Princess Voyage Cancellations
Voyage   Departure Date   Departure Port
M004   February 4, 2020   Roundtrip from Tokyo (Yokohama)
M004C   February 6, 2020   Roundtrip from Kobe
M004F   February 4, 2020   Yokohama to Kobe
M005   February 12, 2020   Roundtrip from Tokyo (Yokohama)
M005B   February 14, 2020   Roundtrip from Kobe
M006   February 20, 2020   Roundtrip from Tokyo (Yokohama)
M006D   February 20, 2020   Tokyo (Yokohama) to Taipei (Keelung)
M006B   February 22, 2020   Roundtrip from Kobe
M006C   February 25, 2020   Roundtrip from Taipei (Keelung)
M007   February 28, 2020   Roundtrip from Tokyo (Yokohama)
M007B   March 1, 2020   Roundtrip from Kobe
M007C   March 4, 2020   Roundtrip from Taipei (Keelung)
M008   March 7, 2020   Roundtrip from Tokyo (Yokohama)
M008B   March 9, 2020   Kobe to Tokyo (Yokohama)
M008C   March 12, 2020   Taipei (Keelung) to Tokyo (Yokohama)

Sun Princess Voyage Modifications

The scheduled calls to Hong Kong on April 28 and July 14, 2020 and Shanghai on May 1, 2020 and July 17, 2020 have been cancelled and replaced with calls to Incheon (Seoul) and Jeju, South Korea. In addition, the scheduled call to Pago Pago, American Samoa on June 22, 2020 has been replaced with a call to Moorea on June 29, 2020. These changes impact multiple voyages and guests have been notified of these changes.
Itinerary Announcements
February 12, 2020

Sapphire Princess – Voyage Cancellations (February 13 and February 23)

Out of an abundance of caution considering the safety, health and well-bring of our guests, we can confirm the cancellation of the February 13 and February 23 voyages of Sapphire Princess departing from Singapore.

There are no suspected cases of coronavirus onboard Sapphire Princess. Guests and travel advisors have been notified by Princess Cruises and those guests on the ground in Singapore are being hosted in local hotels while being aided book onward travel.

Information on the details regarding automatic refunds to the original form of payment has been provided to guests and/or their travel advisor, along with information on how Princess Cruises will reimburse unexpected expenses, such as air change fees. Reimbursement of reasonable out-of-pocket expenses will be considered on a case-by-case basis. Because the cruises were cancelled close to the departure dates, guests will also receive a future cruise credit.
February 10, 2020

Caribbean Princess Itinerary Change

Caribbean Princess, which had been on a 14-day cruise in the Caribbean, has curtailed its voyage out of an abundance of caution due to guests reporting symptoms consistent with a mild case of gastrointestinal illness. Those individuals are being treated by the onboard medical team, and there are no cases of coronavirus identified among guests or crew.

The ship, with 4,196 guests and crew, is now sailing back to the Port of Everglades in Fort Lauderdale, and is scheduled to arrive at the port at 7:00 AM Eastern Time on Thursday, February 13.

This is a highly unusual development and we share the disappointment of our guests. However, the health and safety of our guests and crew is our top priority, and in working with the U.S. Centers for Disease Control and Prevention (CDC), it was decided out of an abundance of caution, in this specific instance, to discontinue the cruise.

All guests will receive a 50% refund on their voyage and a future cruise credit valued at 50% of their cruise for this inconvenience.

Caribbean Princess will resume its schedule with a February 16 departure from Port Everglades for a round-trip Circle Caribbean cruise.
« Last Edit: February 18, 2020, 08:41:41 PM by Host Mike »

Offline RichC

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Re: Princess Itinerary Modifications and Cancellations
« Reply #1 on: February 17, 2020, 05:45:09 AM »
I think many people will be steering clear of any trips on those 2 ships for a quite a while.

Offline obendus

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Re: Princess Itinerary Modifications and Cancellations
« Reply #2 on: February 17, 2020, 05:05:37 PM »
I think many people will be steering clear of any trips on those 2 ships for a quite a while.
There is still much to be learned a about this virus. I imagine the task of disinfecting an entire vessel is daunting. The crew assigned to any vessel where an outbreak has occurred are in an untenable situation. They likely won't be released from their contracts.