Author Topic: Princess to "minimize wait time at our guest services desk." Just use text.  (Read 90 times)

Offline Host Mike

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"The corresponding CrewCall Chat feature lets guests text their specific question or request using a smart device to be answered or actioned virtually by crew.

“CrewCall significantly expands our MedallionClass service-on-demand capabilities allowing us to deliver high-touch, personalized service that doesn’t interrupt the vacation they are enjoying to find a crew member,” said Jan Swartz, president of Princess Cruises. “It minimizes wait time at our guest services desk while simultaneously improving our responsiveness.”

https://scvnews.com/princess-cruises-unveils-new-on-demand-feature-that-increases-personalized-service/


Offline RichC

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I hope this works better that the Medallion App in general.

I could never get the thing to work properly with my old phone 2 years ago and with my newer phone for our last cruise we cancelled out on for this coming Dec/Jan