Princess is one of the three worst cruise lines according to the Internet

[Host Mike]

"The problem is, Princess Cruises has to start putting its guests first. They need to hire someone who knows what their customers want and give them precisely that. Princess has one of the most loyal client base, and all they have been doing lately is slowly depleting it. Princess, we know you see this; stop messing around!"

source: @sailors365

https://www.youtube.com/watch?v=HcSnC9wihD4&t=1062s

[obendus]

Does Princess believe that enough new customers exist that endearing past passengers is no longer important?
Expanding offerings to attract new cruisers is a sound approach. Perhaps they're crunching numbers, and have determined the potential trend of repeat cruisers aging out of the future market. Oh to be a fly on the wall.

[RichC]

I can kind of agree with the video but at the same time he's making comments in general that can't be applied to all they're ships.