Princess Chatter
Princess Cruising => Princess News & General Princess Chatter => Topic started by: Host Mike on April 12, 2024, 03:12:07 AM
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- Called 1-800-Princess to check on an existing online booking. Got a Princess rep. who could only just barely speak English! All he seemed interested in doing was trying to sell the premier package.
- Received a Princess colorful email ad from "Princess Cruises <info@em.princess.com>" offering Hawaii excursions at a quickly expiring discount. There are no Hawaii excursions yet to be offered on our Personalizer excursion list.
- Entered flight information on the Personalizer for our confirmed SWA flights. The Personalizer falsely claimed that one of my confirmed SWA flight numbers doesn't exist
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- Called 1-800-Princess to check on an existing online booking. Got a Princess rep. who could only just barely speak English! All he seemed interested in doing was trying to sell the premier package.
This is one thing I hate to do as I have a hearing (understanding problem) and when I get someone from another country, sometimes I just can't understand certain pronunciation of certain words. On one of my calls I even handed the phone to my wife so she could translate for me & we just looked at each other in puzzlement.
I hate to give the person a bad review for their lack of speaking proper English but why do they hire someone for that position when they know it will only create a problem for others.
After posting I ran across this article.... funny.
https://dnyuz.com/2024/04/11/the-fried-chicken-is-in-new-york-the-cashier-is-in-the-philippines/
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This is occurring in many industries, I'm sure. The problem develops when overseas employees lack the authority and training to manage issues for customers in other countries.