"The problem is, Princess Cruises has to start putting its guests first. They need to hire someone who knows what their customers want and give them precisely that. Princess has one of the most loyal client base, and all they have been doing lately is slowly depleting it. Princess, we know you see this; stop messing around!"
source: @sailors365
https://www.youtube.com/watch?v=HcSnC9wihD4&t=1062s