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Princess Chatter Archive / Re: Carnival owned cruise ship Costa Concordia runs aground off Italy
« on: January 18, 2012, 10:47:01 PM »
"1. Go to Italy, now! Carnival CEO Micky Arison needs to get on the overnight plane to Italy right now. He’s left the response to Costa spokespeople but clearly it hasn’t been enough. Worse, some business publications are commenting that Arison is issuing press statements from Miami. This makes him looked detached. Last I checked Miami is 5,000 miles away the scene of the wreck. Get on site now.
2. Demonstrate empathy–a lot of it. On his plane ride to Italy Arison should memorize the name of every one of the people who died. His staff should find out something about these people and Arison should meet with the families as soon as possible. Whenever Arison holds a news conference—and there should be many—he should talk about the families he met and outline the exact the policies that Carnival will put in place to avoid another catastrophe. Show that you care.
3. Be visible. Arison should be holding daily, if not twice -a-day, news conferences. Any information is better than no information. Keep the public updated constantly."
http://www.forbes.com/sites/carminegallo/2012/01/18/3-things-carnival-must-do-now-to-manage-the-costa-crisis/
2. Demonstrate empathy–a lot of it. On his plane ride to Italy Arison should memorize the name of every one of the people who died. His staff should find out something about these people and Arison should meet with the families as soon as possible. Whenever Arison holds a news conference—and there should be many—he should talk about the families he met and outline the exact the policies that Carnival will put in place to avoid another catastrophe. Show that you care.
3. Be visible. Arison should be holding daily, if not twice -a-day, news conferences. Any information is better than no information. Keep the public updated constantly."
http://www.forbes.com/sites/carminegallo/2012/01/18/3-things-carnival-must-do-now-to-manage-the-costa-crisis/