We just returned from the Ruby (Nov 6th sailing) and found some things a little disappointing. The production shows are really outdated, but that was to be expected.
Buffet food was really disappointing to say the least. Very little variety with sometimes only 1 main item offered. We had a lot of port days & couldn't use the DR for lunch.
The redeeming thing was the food in the DR which we found pretty good overall. We never had one bad meal in the DR.
One night we went to the Crown Grill & it was terrible. We had 2 or 3 appetizers each although our waitress pointed out that it was limited to only 1 appetizer but she had to confirm it with the Chef to get approval for more.
Our main course of Rack of Veal was so tough neither of us actually finished it. For $80 spent, we wouldn't return anytime soon.
Most of the crew did a good job except for the new cruise director, Jess. Her constant screaming into her mic made her announcements unbearable. We're used to a more laid back attitude for a CD & her attitude was more suited for a Carnival cruise.
Maybe were just getting to old for that bubbly attitude. She certainly didn't fit the typical Princess stereotype.